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tippy
Posted: Tue Feb 10, 2015 8:11 pm Reply with quote
Frequent contributor Joined: 28 Oct 2007 Posts: 210 Location: tachnoleston, norfolk
now got total failure i cant connect via topmanager and antares is showing nothing other than a couple of old recordings.
i had just put on a channel called mustard which is a local channel and its picture was very corrupted, toppy then crashed and wanted too format the hard drive, i declined this and now its in bit of a state.

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+Pe
TAPs: PcControl B1.4; QuickJump 1.72; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; (MyInfo B5.6); MHEG On/Off A3; SecCache (UK) v0.4; EIT Sub (Game) v0.6;
Sig generated by TopManager/PcControl on 08/02/15
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alan_m
Posted: Tue Feb 10, 2015 10:25 pm Reply with quote
Frequent contributor Joined: 18 Oct 2006 Posts: 3520
tippy wrote:
now got total failure i cant connect via topmanager and antares is showing nothing other than a couple of old recordings.
i had just put on a channel called mustard which is a local channel and its picture was very corrupted, toppy then crashed and wanted too format the hard drive, i declined this and now its in bit of a state.


The Toppy is very intolerant of a poor signal. This can cause all kinds of disk corruption.

The Toppy can only connect to one program on your PC at a time. If you have both Topmanager and Antares open at the same time the Toppy could have become confused.

Turn off the Toppy at the mains plug for two minutes (to allow internal voltages to decay) and then switch back on. This will give the Toppy a full cold boot which resets any software on the Toppy that may have crashed.

At the same time switch off your PC and then turn it back on which will free up any USB connection that may be 'stuck'.


[edit]
Mustard is on transmitter channel 57 and from the same transmitter D3+4
is on transmitter channel 59. Poor reception on these channels may be due to 4G interference and an in-line 4G filter may help.

_________________
Ex Toppy 5800 user - now migrated to Extrend ET10000 Enigma 2 box with 2 terrestrial and 2 satellite tuners
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tippy
Posted: Tue Feb 10, 2015 10:47 pm Reply with quote
Frequent contributor Joined: 28 Oct 2007 Posts: 210 Location: tachnoleston, norfolk
ive just gave toppy 5 mins unplugged.
my channels are still there and it has recorded 1 programmes tonight which was a manual timer set after the crash.
i cant plug the laptop in at the minute as others are trying to watch the tv.
earlier when connecting top topmanager and antares, this was done separately, closing one too connect the other.
seems like i am at the start from scratch stage.

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+Pe
TAPs: PcControl B1.4; QuickJump 1.72; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; (MyInfo B5.6); MHEG On/Off A3; SecCache (UK) v0.4; EIT Sub (Game) v0.6;
Sig generated by TopManager/PcControl on 08/02/15
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tippy
Posted: Wed Feb 11, 2015 12:07 am Reply with quote
Frequent contributor Joined: 28 Oct 2007 Posts: 210 Location: tachnoleston, norfolk
really dont know what to do now.
i dont mind fully starting from scratch and maybe format the hard drive and go from there.
i have a snapshot from the last point before i disconnected from the laptop, so that may be an option.
just need pointing in the right direction.
bedtime now, nothing too watch on tv Twisted Evil

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+Pe
TAPs: PcControl B1.4; QuickJump 1.72; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; (MyInfo B5.6); MHEG On/Off A3; SecCache (UK) v0.4; EIT Sub (Game) v0.6;
Sig generated by TopManager/PcControl on 08/02/15
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mstombs
Posted: Wed Feb 11, 2015 12:21 am Reply with quote
Frequent contributor Joined: 31 Dec 2006 Posts: 938
What is the condition of the Toppy PSU - has it has full service recently? Can't believe we have got so far without establishing this... but I don't see an answer in this thread!
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Geoff Bacon
Posted: Wed Feb 11, 2015 12:23 am Reply with quote
Frequent contributor Joined: 12 Jan 2007 Posts: 4444
This is becoming a sorry state of affairs.

It sounds as though the disk has been corrupted because of the poor signal on the local mux channel (I think I am right in saying that local channels are typically broadcast at a lower strength and/or bit rate. This means that, although your toppy detected the channel, it's signal quality was rubbish at your location)


You can ignore the comment about issues running both TopManager and Antares simultaneously over USB; Windows will prevent the second connection being made so it is not possible for the Toppy to get confused by this.


I can't speak for the 4G filter but that might explain some of your EPG issues.

I can't remember, and this thread is getting rather long, but have you had the psu/capacitors fixed on this toppy ? e.g. by andyfras . If not then switch it off immediately and do not use until it has been repaired.

I can probably recover the bulk of the disk for you if you send me the disk, assuming that your manual recording hasn't overwritten too much, but, as you only had 26 recordings on it, it would probably be easier/ more cost effective to just say sod it and start again.

To start again, assuming, you successfully performed a Snapshot| Take
1) Check the capacitors have been fixed (this is important)
2) Check that TopManager can connect to the disk (just checking the connection is working). Do not proceed if TM can't access the toppy
3) Factory reset the disk from the toppy native menu. Note: this will destroy anything still left on the disk.
4) Tools| Snapshot| Compare/Recover, check the ProgramFiles entry and recover the files.
5) Reboot the toppy and use PcControl to rescan without the LTM mux (alternatively, omit the reboot and use \ProgramFiles\Utilities\ChannelOrganiser to rescan)

PM me if you really need me to recover the few recordings you have; it will cost about 15 (postage both ways + a drink for me).

Geoff

_________________
TopManager program
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+EvEzPfUUuZ
TAPs: PcControl B1.4; StopExit v1.01; PruneEPG 1.0; fsSave 1.1; QuickJump 1.72; SecCache (UK) v0.4; EIT Sub (Game) v0.6; EPG2MEI v0.96; MyStuff 6.6; Bookmark 3.0; Extend v1.7; Font Manager 1.0d; MyInfo B5.6; MHEG On/Off A3;
Sig generated by EMJB's MyInfo.tap on 29/12/18
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tippy
Posted: Wed Feb 11, 2015 7:50 am Reply with quote
Frequent contributor Joined: 28 Oct 2007 Posts: 210 Location: tachnoleston, norfolk
@ geoff bacon, mstombs.

my capacitors were replaced in around august 2011.
i am not really bothered about the recordings.
i have just tried TM and get this message.

Connecting to Garytoppy...
Attempting to open USB connection using tfWinUSB.dll ...
USB connection to Toppy established
Checking visibility of directories on the Toppy
Error: DirectoryExists exception failure (#:\ProgramFiles\)
Error: DirectoryExists exception failure (#:\DataFiles\)
Error: Unable to detect Toppy top level directories
Please check that Toppy is switched On and connected to your server
Closed Toppy Connection
<<< Connection failed
TopManager has not detected any programs that would prevent use e.g. Altair
<<< Check Toppy is switched on and cable is connected.

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+Pe
TAPs: PcControl B1.4; QuickJump 1.72; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; (MyInfo B5.6); MHEG On/Off A3; SecCache (UK) v0.4; EIT Sub (Game) v0.6;
Sig generated by TopManager/PcControl on 08/02/15
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tippy
Posted: Wed Feb 11, 2015 9:27 am Reply with quote
Frequent contributor Joined: 28 Oct 2007 Posts: 210 Location: tachnoleston, norfolk
things seem to be back nearly too normal.
there has been an issue with the remote not being available and under pc control.
quote geoff bacon
You also have the MyStuff Y1 option set to Internal

what should this be set to, i dont see any reason for have ever changing it.
just waiting for epg and then will repost some logs etc or whatever is requested.

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+Pe
TAPs: PcControl B1.4; QuickJump 1.72; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; (MyInfo B5.6); MHEG On/Off A3; SecCache (UK) v0.4; EIT Sub (Game) v0.6;
Sig generated by TopManager/PcControl on 08/02/15
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tippy
Posted: Wed Feb 11, 2015 10:44 am Reply with quote
Frequent contributor Joined: 28 Oct 2007 Posts: 210 Location: tachnoleston, norfolk
i have reinstalled quickjump and all seems fine.
hopefully just need the correct Y1 power handler setting.
there is some epg missing, mainly itv1 tonight 10pm to midnight, thursday 9pm to midnight, itv2 6am to 9pm also some itv3, itv4 and C4 in the evening.
friday itv1 9pm to 3am with the 3 C4 channels at varying times.
saturday itv1 9:30am to 1 am sunday with itv2, itv3 and itv4 with big lumps missing.
this is only an hour or so after the epg restarted so hopefully this will correct itself throughout the day.
i think i might let this settle for a day or so as im rapidly running out of headache tablets, unless advised otherwise.
thanks all, in particular geoff bacon for your help.


analyse table:

Green Auto Start
Green \ProgramFiles\Auto Start
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Grey \ProgramFiles\Auto Start\EPG2MEI.tap
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Grey \ProgramFiles\Auto Start\MhegOnOff.tap
Grey \ProgramFiles\Auto Start\MyInfo.tap
Grey \ProgramFiles\Auto Start\MyStuff.tap
Grey \ProgramFiles\Auto Start\PcControl.tap
Grey \ProgramFiles\Auto Start\QuickJump.tap
Grey \ProgramFiles\Auto Start\seccacheUK.tap
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Green \ProgramFiles\Logs\ChannelOrganiser Log.txt
Green \ProgramFiles\Settings\ChannelOrganiser.ini
Grey \ProgramFiles\Settings\ChannelOrganiserDeletes.txt
Green \ProgramFiles\Settings\Firmware.dat
Green \ProgramFiles\Settings\Freeview.dat
Grey \ProgramFiles\Settings\FvTxData.tsv
Grey \ProgramFiles\Settings\Skins\CurrentlySelectedSkin.mcf
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Grey \ProgramFiles\Settings\MyStuff\Backups\MyStuff_Searches.dat.201502100000
Grey \ProgramFiles\Settings\MyStuff\Backups\MyStuff_Searches.dat.201502110846
Green \ProgramFiles\Settings\MyStuff\FavLists
Grey \ProgramFiles\Settings\MyStuff\FavLists\All 4s.mcl
Grey \ProgramFiles\Settings\MyStuff\FavLists\All 5s.mcl
Grey \ProgramFiles\Settings\MyStuff\FavLists\All BBCs.mcl
Grey \ProgramFiles\Settings\MyStuff\FavLists\All ITVs.mcl
Grey \ProgramFiles\Settings\MyStuff\FavLists\mcl.lnk
Grey \ProgramFiles\Settings\MyStuff\msdat.lnk
Green \ProgramFiles\Settings\MyStuff\MyStuff.dat
Grey \ProgramFiles\Settings\MyStuff\MyStuff_EPGModifiers.dat
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Grey \ProgramFiles\Settings\MyStuff\MyStuff_Excludes.dat
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Green \ProgramFiles\Settings\MyStuff\MyStuff_Searches.dat
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Green Patched_FSG
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Green \ProgramFiles\PcControl
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Green \ProgramFiles\Settings\Skins
Grey \ProgramFiles\Settings\Skins\andys-sky v4.mcf
Grey \ProgramFiles\Settings\Skins\Aqua.mcf
Grey \ProgramFiles\Settings\Skins\Autumn_Tints.mcf
Grey \ProgramFiles\Settings\Skins\babyblue.mcf
Grey \ProgramFiles\Settings\Skins\Bawbagg.mcf
Grey \ProgramFiles\Settings\Skins\Black_and_Blue.mcf
Grey \ProgramFiles\Settings\Skins\BlackJuWlz.mcf
Grey \ProgramFiles\Settings\Skins\BlackOne.mcf
Grey \ProgramFiles\Settings\Skins\BlackTwo.mcf
Grey \ProgramFiles\Settings\Skins\BlueBoyAlex.mcf
Grey \ProgramFiles\Settings\Skins\BlueBoyWill.mcf
Grey \ProgramFiles\Settings\Skins\ChunkyBlueTwo.mcf
Grey \ProgramFiles\Settings\Skins\ChunkyEPGn.mcf
Grey \ProgramFiles\Settings\Skins\ChunkyYABS.mcf
Grey \ProgramFiles\Settings\Skins\coolblue.mcf
Grey \ProgramFiles\Settings\Skins\CurrentlySelectedSkin.mcf
Grey \ProgramFiles\Settings\Skins\Dark.mcf
Grey \ProgramFiles\Settings\Skins\Default.mcf
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Grey \ProgramFiles\Settings\Skins\England.mcf
Grey \ProgramFiles\Settings\Skins\EPGNavigator.mcf
Grey \ProgramFiles\Settings\Skins\Fleshwound.mcf
Grey \ProgramFiles\Settings\Skins\Freesat.mcf
Grey \ProgramFiles\Settings\Skins\GoldenTouch.mcf
Grey \ProgramFiles\Settings\Skins\graybliss.mcf
Grey \ProgramFiles\Settings\Skins\grayness.mcf
Grey \ProgramFiles\Settings\Skins\Holly.mcf
Grey \ProgramFiles\Settings\Skins\HydentheBlue.mcf
Grey \ProgramFiles\Settings\Skins\HydentheFrames.mcf
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Grey \ProgramFiles\Settings\Skins\Jags.mcf
Grey \ProgramFiles\Settings\Skins\Jindodskyplus.mcf
Grey \ProgramFiles\Settings\Skins\Mark_B.mcf
Grey \ProgramFiles\Settings\Skins\Mark_B_mystuff_ui.mcf
Grey \ProgramFiles\Settings\Skins\Mav.mcf
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Grey \ProgramFiles\Settings\Skins\Midnight.mcf
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Grey \ProgramFiles\Settings\Skins\mygreen.mcf
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Grey \ProgramFiles\Settings\Skins\NewSky.mcf
Grey \ProgramFiles\Settings\Skins\NightSky.mcf
Grey \ProgramFiles\Settings\Skins\NoFrames1.mcf
Grey \ProgramFiles\Settings\Skins\NoFrames2.mcf
Grey \ProgramFiles\Settings\Skins\NoGridLines.mcf
Grey \ProgramFiles\Settings\Skins\nogridlines2.mcf
Grey \ProgramFiles\Settings\Skins\pastels.mcf
Grey \ProgramFiles\Settings\Skins\Purple_Haze.mcf
Grey \ProgramFiles\Settings\Skins\PurpleAndGrey.mcf
Grey \ProgramFiles\Settings\Skins\PurpleNow.mcf
Grey \ProgramFiles\Settings\Skins\scarface pootones jindod.mcf
Grey \ProgramFiles\Settings\Skins\Sky.mcf
Grey \ProgramFiles\Settings\Skins\The Captains Log.mcf
Grey \ProgramFiles\Settings\Skins\The Green-un.mcf
Grey \ProgramFiles\Settings\Skins\The Pink-un.mcf
Grey \ProgramFiles\Settings\Skins\timwBluey.mcf
Grey \ProgramFiles\Settings\Skins\timwDark2.mcf
Grey \ProgramFiles\Settings\Skins\tomsorange.mcf
Grey \ProgramFiles\Settings\Skins\tomssky.mcf
Grey \ProgramFiles\Settings\Skins\TotallyRetro.mcf
Grey \ProgramFiles\Settings\Skins\TulipYASP.mcf
Grey \ProgramFiles\Settings\Skins\V521aDefault.mcf
Grey \ProgramFiles\Settings\Skins\Wildoat.mcf
Grey \ProgramFiles\Settings\Skins\Wolfgang.mcf
Green TapCommander
Green \ProgramFiles\Settings\TAPCommander.ini
Green \ProgramFiles\Utilities\TAPCommander.tap


check mystuff report:

MyStuff 6.6 runs automatically at startup. Settings are:-
T1: EPG Source Filename=EPG.mei
K1: Pad Timers at Start (minutes)=2
K2: Pad Timers at End (minutes)=6
Y1: PowerOff Handler=Internal

Recordings are automatically being extended by Extend.tap
Prepad =2
Postpad =6

The padding values in MyStuff.dat and Extend.ini are consistent

Programme Guide information is provided by EPG2MEI.tap (installed)

QuickJump is being loaded before MyStuff (this is correct)

MyStuff required patches are present (AbCpDeMhOtReRhSl)

No errors detected in MyStuff favourite files

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+Pe
TAPs: PcControl B1.4; QuickJump 1.72; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; (MyInfo B5.6); MHEG On/Off A3; SecCache (UK) v0.4; EIT Sub (Game) v0.6;
Sig generated by TopManager/PcControl on 08/02/15
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ccs
Posted: Wed Feb 11, 2015 12:01 pm Reply with quote
Frequent contributor Joined: 30 Oct 2007 Posts: 2602
The default for Y1 is internal, so I'm not sure why it's an issue.

Mux 57 is for local channels, and can be low power.
The signal monitor results you posted earlier didn't have this Mux, so it looks like a retune has included it.
Best to get rid, as weak signals are the worst thing for a toppy.

Missing epg entries are not unusual, I still believe switching the toppy off and back on again every hour or so can improve things.

In case this post was missed.....

ccs wrote:

edit: the last PM I got from R2-D2 suggests that deleting unwanted channels is only part of the story ......


R2-D2 wrote:
I remember that going well over the TF5800's limit of 14000 entries was on the cards a couple of years ago. There's possibly something that could be done with a TAP to prevent storing data from deleted channels, but it wouldn't be something I could knock up very quickly these days (I'm without my custom compiler setup).


Any volunteers?

_________________
TF5810, F/W: MS6 Recommended F/W 12/9/2009 -FmXl+CtEzIScVdZ
TAPs: EIT Sub v0.6; EPG2MEI v0.96; MPDisplayLITE V1.2; MyInfo B5.6; SecCache (UK) v0.4; Extend v1.7; MyStuff 6.6;
Sig generated by MyInfo on 20/10/14
ccsx
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tippy
Posted: Wed Feb 11, 2015 1:41 pm Reply with quote
Frequent contributor Joined: 28 Oct 2007 Posts: 210 Location: tachnoleston, norfolk
ccs wrote:
The default for Y1 is internal, so I'm not sure why it's an issue.

Mux 57 is for local channels, and can be low power.
The signal monitor results you posted earlier didn't have this Mux, so it looks like a retune has included it.
Best to get rid, as weak signals are the worst thing for a toppy.

Missing epg entries are not unusual, I still believe switching the toppy off and back on again every hour or so can improve things.



geoff mentioned the Y1 yesterday, its not something ive ever noticed or knowingly changed.
ive now gone onto vanilla tacolneston so "mustard" has gone.
ive just checked the epg again and theres no improvement but as you say theres normally some missing, i will do a few turn off and on's during the day and see if it improves.
just glad toppy is working again, fingers crossed.

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+Pe
TAPs: PcControl B1.4; QuickJump 1.72; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; (MyInfo B5.6); MHEG On/Off A3; SecCache (UK) v0.4; EIT Sub (Game) v0.6;
Sig generated by TopManager/PcControl on 08/02/15
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Geoff Bacon
Posted: Wed Feb 11, 2015 2:12 pm Reply with quote
Frequent contributor Joined: 12 Jan 2007 Posts: 4444
I wasn't suggesting that Y1=Internal was wrong. I was trying to point out that MyStuff wouldn't be using the SDS.tap that had mysteriously appeared in Auto Start.

Who repaired the capacitors?
How many did they replace?

Note: You shouldn't need to be turning the toppy on/off every hour to get the EPG to populate (it probably isn't good for the toppy either).

Geoff

_________________
TopManager program
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+EvEzPfUUuZ
TAPs: PcControl B1.4; StopExit v1.01; PruneEPG 1.0; fsSave 1.1; QuickJump 1.72; SecCache (UK) v0.4; EIT Sub (Game) v0.6; EPG2MEI v0.96; MyStuff 6.6; Bookmark 3.0; Extend v1.7; Font Manager 1.0d; MyInfo B5.6; MHEG On/Off A3;
Sig generated by EMJB's MyInfo.tap on 29/12/18
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tippy
Posted: Wed Feb 11, 2015 2:25 pm Reply with quote
Frequent contributor Joined: 28 Oct 2007 Posts: 210 Location: tachnoleston, norfolk
as far as i know all relevant capacitors were replaced, it was a local private repairer who is also a toppy fan.
there was some posts around that time about what ones too replace and i confirmed this with the repairer.

i have no idea where the sds.tap came from but assumed you were saying Y1 was wrong.

the EPG is filling up now, so hopefully toppy is ok.

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+Pe
TAPs: PcControl B1.4; QuickJump 1.72; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; (MyInfo B5.6); MHEG On/Off A3; SecCache (UK) v0.4; EIT Sub (Game) v0.6;
Sig generated by TopManager/PcControl on 08/02/15
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ccs
Posted: Wed Feb 11, 2015 2:32 pm Reply with quote
Frequent contributor Joined: 30 Oct 2007 Posts: 2602
Geoff Bacon wrote:

Note: You shouldn't need to be turning the toppy on/off every hour to get the EPG to populate (it probably isn't good for the toppy either).


Why not?
The epg data tables are overflowing.
Starting from scratch every hour should improve the chances of getting different areas of the epg to populate.
It worked on my spare toppy. Once full, it's back to a normal routine.
And not doing it any good switching it off a few times. Pass.

_________________
TF5810, F/W: MS6 Recommended F/W 12/9/2009 -FmXl+CtEzIScVdZ
TAPs: EIT Sub v0.6; EPG2MEI v0.96; MPDisplayLITE V1.2; MyInfo B5.6; SecCache (UK) v0.4; Extend v1.7; MyStuff 6.6;
Sig generated by MyInfo on 20/10/14
ccsx
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laidbackdave
Posted: Wed Feb 11, 2015 4:28 pm Reply with quote
Joined: 11 Feb 2008 Posts: 16
i am missing epg data in 3hr chunks as well


at the moment i use the channel organiser tap and it is a lot faster than having to do it one by one

but now going to do a rescan and see if manually deleting the channels helps the epg date to fill up without gaps

i have 38 channels to view so i need to delete around 70 odd one by one



***Update had to manually delete 97 channels including radio

just checked E4 the worst for me in losing epg data and it populated till 18th Feb 6pm with nothing missing

it took 15 to 20 mins of boredom getting rid of the channels manually but seems it's worth it on getting full epg data


Last edited by laidbackdave on Wed Feb 11, 2015 5:35 pm; edited 2 times in total

_________________
TF5810, F/W: 5.15.09+ dated Apr 11 2008 BfBqC0CeCkCwEcEfEpErEsEvFGmHHeKtMhNfOtPcPeRR0RaRhRpRsSSdSfSrSxTdTfTqUUuVtXwXl
TAPs: EPG2MEI v0.96; SecCache (UK) [DBG] v0.4; EIT Sub v0.6; MyInfo B5.6;
Sig generated by MyInfo on 15/1/15

Capacitors changed by andyfras Jan 2014 Thanks
Signal tuner fixed by andyfras Oct 2016 Thanks again
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