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TopTapper
Posted: Wed Sep 21, 2016 12:58 pm Reply with quote
Frequent contributor Joined: 29 Jan 2006 Posts: 208
Hi All

Just a quick shout in case anyone else is affected...

After installation of the Win10 Anniversary update 1607 (14393.187) yesterday, Toppy connectivity failed.

It was down to the unsigned driver being rejected so I had do the usual reboot without driver-signing-enforcement before reinstalling with z4t.

With the lack of reports here I'm guessing that this issue will be restricted to people who seamlessly jumped from Win8.* and weren't required to dance. Or something.
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juwlz
Posted: Fri Sep 23, 2016 8:33 am Reply with quote
MyStuff Team Joined: 12 Aug 2005 Posts: 10807 Location: Wokingham, Berkshire (Hannington transmitter)
Thanks for the heads up.

The anniversary update also makes a lot of other unwanted changes to the start menu, pinned stuff I don't want on the Task bar, etc. I'm going to have to work my round all the work PCs, trying to undo the mayhem.

Sigh.

Julie

_________________
5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+BmC0CfCtFsIMPePsR3UUuUxZ
5810, TS On, F/W: F/W: MS6 Recommended F/W 12/9/2009 +BmCfCtFsR3Z
MyStuff info; Help!; Reference
Harmony 885 remote. Sig date 8 April 2012
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CeeGee
Posted: Tue Oct 11, 2016 6:04 am Reply with quote
Frequent contributor Joined: 13 Apr 2005 Posts: 390
Thanks for the info. I thought that the update had messed up the drivers, but it was very handy to have it confirmed - and also a link to the driver, which saved me having to find it.

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Model:TF5810PVR. Transmitter: Crystal Palace. TAPS: My Stuff, OneList, MHEG Control, Remote Extender, Description Extender, MP3Jukebox. Remote: Harmony 525

All I want to do is watch some television!
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ccs
Posted: Sat Nov 26, 2016 2:28 pm Reply with quote
Frequent contributor Joined: 30 Oct 2007 Posts: 2391
Deleted

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TF5810, F/W: MS6 Recommended F/W 12/9/2009 -FmXl+CtEzIScVdZ
TAPs: EIT Sub v0.6; EPG2MEI v0.96; MPDisplayLITE V1.2; MyInfo B5.6; SecCache (UK) v0.4; Extend v1.7; MyStuff 6.6;
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ccsx
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Bizman
Posted: Tue Dec 13, 2016 8:19 pm Reply with quote
Frequent contributor Joined: 06 Apr 2010 Posts: 1702
Just to link to the other thread here: http://forum.toppy.org.uk/forum/viewtopic.php?t=20995

_________________
TF5810, F/W: 5.15.09T 4/9/2009 -FmTe+EzHsVb
TAPs: EIT Sub (Game) v0.6; SecCache (UK) v0.4; MHEG On/Off A3; MPDisplayLITE V1.2; MyInfo B5.6; PruneEPG 1.0; EPG2MEI v0.96; QuickJump 1.72; Extend v1.7; (fsSave 1.1);
Sig generated by MyInfo on 3/8/17

Other TAPs : FsCheck, Channel Organiser. PSU Caps 7/2/2011 Tx: Mendip. TV: Samsung (32"), NSLU2, STB: Labgear FV300. PC Acer Aspire One with Win7 Starter
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TopTapper
Posted: Tue May 02, 2017 8:45 pm Reply with quote
Frequent contributor Joined: 29 Jan 2006 Posts: 208
Moving to Creators Edition (1703) showed exactly the same behaviour; no connectivity...
  • reboot without driver-signing-enforcement
  • reinstall driver with z4t
... fixed.
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Stu's TV
Posted: Sun Jun 25, 2017 12:29 am Reply with quote
Regular contributor Joined: 18 Apr 2012 Posts: 34
Hi, I'm having communications problems again! It's a year and a bit since I last connected PC to Toppy, so it may be Windows 10 updates have scuppered me, (still using the same PC).

So I went through disabling unassigned drivers tried to run z4t. keep getting 'installation failed', no explanation as to why. I can, however, see the toppy in the 'Devices and Printers' window (I'm opening this via a USB icon that appears in the notification area (?) bottom RH corner of the screen).

Tho I can't seem to find it 'Device Manager'!

what can I try next?

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy
TAPs: PcControl B1.4; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; SecCache (UK) v0.4; EIT Sub (Game) v0.6; MyInfo B5.6; MHEG On/Off A3; PruneEPG 1.0;
Sig generated by MyInfo on 9/3/16
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TopTapper
Posted: Sun Jun 25, 2017 4:04 pm Reply with quote
Frequent contributor Joined: 29 Jan 2006 Posts: 208
Hi
Stu's TV wrote:
So I went through disabling unassigned drivers tried to run z4t. keep getting 'installation failed', no explanation as to why.

Some questions... when you booted with driver-signing-enforcement off;
  • Did you run z4t with Administrator rights?
  • Does z4t show the Toppy as 'currently connected'?
  • If so, does 'Options -> Advanced Mode' show any info?
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Stu's TV
Posted: Mon Jun 26, 2017 1:19 am Reply with quote
Regular contributor Joined: 18 Apr 2012 Posts: 34
Hi TopTapper

thanks for the reply, to answer your questions:
[*]Did you run z4t with Administrator rights? - Yes
[*]Does z4t show the Toppy as 'currently connected'? - Yes
[*]If so, does 'Options -> Advanced Mode' show any info? - not sure what you mean here, Options from which menu?

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy
TAPs: PcControl B1.4; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; SecCache (UK) v0.4; EIT Sub (Game) v0.6; MyInfo B5.6; MHEG On/Off A3; PruneEPG 1.0;
Sig generated by MyInfo on 9/3/16
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TopTapper
Posted: Mon Jun 26, 2017 7:44 am Reply with quote
Frequent contributor Joined: 29 Jan 2006 Posts: 208
Hi

Stu's TV wrote:
'Options -> Advanced Mode' show any info? - not sure what you mean here, Options from which menu?

I'm wondering if we're on the same version; 'Help -> About' shows '1.0 custom' - which I believe to be the current public domain build (link in the first post).

With 'Options -> Log Level' set to 'Info' I'm seeing this under Win10.
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Stu's TV
Posted: Mon Jun 26, 2017 4:36 pm Reply with quote
Regular contributor Joined: 18 Apr 2012 Posts: 34
Ah, right from the z4t install window! Yes did that and got this:

ini file 'zadig.ini' not found - default parameters will be used
1 device found.
libwdi:info [detect_version] Windows 7
Using inf name: Topfield_(libusb-winusb).inf
Succesfully extracted driver files.
Installing driver. Please wait...
libwdi:info [extract_binaries] successfully extracted driver files to C:\usb_driver
libwdi:info [wdi_prepare_driver] succesfully created C:\usb_driver\Topfield_(libusb-winusb).inf
Driver Installation: FAILED (Operation not supported or not implemented)
1 device found.

Then I tried Options -> Log Level -> Debug. Tried to install again and got this:

Using inf name: Topfield_(libusb-winusb).inf
Succesfully extracted driver files.
Installing driver. Please wait...
libwdi:info [extract_binaries] successfully extracted driver files to C:\usb_driver
libwdi:info [wdi_prepare_driver] succesfully created C:\usb_driver\Topfield_(libusb-winusb).inf
libwdi:debug [wdi_install_driver] using progress bar mode
libwdi:debug [installer process] got parameter Topfield_(libusb-winusb).inf
libwdi:debug [process_message] got request for device_id
libwdi:debug [installer process] got device_id: 'USB\VID_11DB&PID_1000\1000'
libwdi:debug [process_message] got request for hardware_id
libwdi:debug [installer process] got hardware_id: 'USB\VID_11DB&PID_1000&REV_0101'
libwdi:debug [installer process] got user_sid: 'S-1-5-21-2659952142-704720065-1091483357-1001'
libwdi:debug [installer process] using syslog 'C:\WINDOWS\inf\setupapi.dev.log'
libwdi:debug [installer process] sylog reader thread started
libwdi:debug [process_message] switching timeout to infinite
libwdi:debug [installer process] Installing driver for USB\VID_11DB&PID_1000&REV_0101 - please wait...
libwdi:debug [syslog] ERROR: Unable to convert log entry to UTF-8
libwdi:debug [syslog] >>> [Device Install (UpdateDriverForPlugAndPlayDevices) - USB\VID_11DB&PID_1000&REV_0101]
libwdi:debug [syslog] >>> Section start 2017/06/26 17:52:20.775
libwdi:debug [syslog] cmd: C:\usb_driver\installer_x64.exe Topfield_(libusb-winusb).inf
libwdi:debug [syslog] ndv: INF path: C:\usb_driver\Topfield_(libusb-winusb).inf
libwdi:debug [syslog] ndv: Install flags: 0x00000001
libwdi:debug [syslog] ndv: {Update Device Driver - USB\VID_11DB&PID_1000\1000}
libwdi:debug [syslog] ndv: Search options: 0x00000080
libwdi:debug [syslog] ndv: Searching single INF 'C:\usb_driver\Topfield_(libusb-winusb).inf'
libwdi:debug [syslog] dvi: {Build Driver List} 17:52:20.829
libwdi:debug [syslog] dvi: Searching for hardware ID(s):
libwdi:debug [syslog] dvi: usb\vid_11db&pid_1000&rev_0101
libwdi:debug [syslog] dvi: usb\vid_11db&pid_1000
libwdi:debug [syslog] dvi: Searching for compatible ID(s):
libwdi:debug [syslog] dvi: usb\class_ff&subclass_00&prot_00
libwdi:debug [syslog] dvi: usb\class_ff&subclass_00
libwdi:debug [syslog] dvi: usb\class_ff
libwdi:debug [syslog] dvi: Created Driver Node:
libwdi:debug [syslog] dvi: HardwareID - USB\VID_11DB&PID_1000
libwdi:debug [syslog] dvi: InfName - c:\usb_driver\topfield_(libusb-winusb).inf
libwdi:debug [syslog] dvi: DevDesc - Topfield (libusb-winusb)
libwdi:debug [syslog] dvi: Section - USB_Install
libwdi:debug [syslog] dvi: Rank - 0x80ff0001
libwdi:debug [syslog] dvi: Signer Score - Not digitally signed
libwdi:debug [syslog] dvi: DrvDate - 02/06/2011
libwdi:debug [syslog] dvi: Version - 6.1.7600.16385
libwdi:debug [syslog] dvi: {Build Driver List - exit(0x00000000)} 17:52:21.273
libwdi:debug [syslog] dvi: {DIF_SELECTBESTCOMPATDRV} 17:52:21.294
libwdi:debug [syslog] dvi: Default installer: Enter 17:52:21.306
libwdi:debug [syslog] dvi: {Select Best Driver}
libwdi:debug [syslog] dvi: Class GUID of device changed to: {78a1c341-4539-11d3-b88d-00c04fad5171}.
libwdi:debug [syslog] dvi: Selected:
libwdi:debug [syslog] dvi: Description - [Topfield (libusb-winusb)]
libwdi:debug [syslog] dvi: InfFile - [c:\usb_driver\topfield_(libusb-winusb).inf]
libwdi:debug [syslog] dvi: Section - [USB_Install]
libwdi:debug [syslog] dvi: {Select Best Driver - exit(0x00000000)}
libwdi:debug [syslog] dvi: Default installer: Exit
libwdi:debug [syslog] dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 17:52:21.368
libwdi:debug [syslog] ndv: Forcing driver install:
libwdi:debug [syslog] ndv: Inf Name - topfield_(libusb-winusb).inf
libwdi:debug [syslog] ndv: Driver Date - 02/06/2011
libwdi:debug [syslog] ndv: Driver Version - 6.1.7600.16385
libwdi:debug [syslog] sto: {Setup Import Driver Package: c:\usb_driver\topfield_(libusb-winusb).inf} 17:52:21.384
libwdi:debug [syslog] sto: Driver package already imported as 'oem2.inf'.
libwdi:debug [syslog] sto: {Setup Import Driver Package - exit (0x00000000)} 17:52:21.409
libwdi:debug [syslog] dvi: Searching for hardware ID(s):
libwdi:debug [syslog] dvi: usb\vid_11db&pid_1000&rev_0101
libwdi:debug [syslog] dvi: usb\vid_11db&pid_1000
libwdi:debug [syslog] dvi: Searching for compatible ID(s):
libwdi:debug [syslog] dvi: usb\class_ff&subclass_00&prot_00
libwdi:debug [syslog] dvi: usb\class_ff&subclass_00
libwdi:debug [process_message] switching timeout back to finite
libwdi:debug [installer process] the driver is not compatible with this version of Windows
libwdi:debug [process_message] installer process completed
Driver Installation: FAILED (Operation not supported or not implemented)
1 device found.
libwdi:debug [wdi_create_list] got hardware ID: USB\VID_11DB&PID_1000&REV_0101
libwdi:debug [wdi_create_list] WinUSB USB device (0): USB\VID_11DB&PID_1000\1000
libwdi:debug [wdi_create_list] Device description: 'Topfield (libusb-winusb)'
libwdi:debug [wdi_create_list] got hardware ID: USB\VID_8087&PID_07DA&REV_7869
libwdi:debug [wdi_create_list] BTHUSB USB device (1): USB\VID_8087&PID_07DA\6&8386542&0&3
libwdi:debug [wdi_create_list] got hardware ID: USB\ROOT_HUB30&VID8086&PID1E31&REV0004
libwdi:debug [wdi_create_list] USBHUB3 USB device (7): USB\ROOT_HUB30\4&1B6EEE9&0&0
libwdi:debug [wdi_create_list] got hardware ID: USB\VID_174F&PID_148D&REV_0827&MI_00
libwdi:debug [wdi_create_list] rtsuvc USB device (Cool: USB\VID_174F&PID_148D&MI_00\7&267E667C&0&0000

If that shed's any light on what's going wrong? Looks like this line gives the biggest clue:
libwdi:debug [installer process] the driver is not compatible with this version of Windows

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy
TAPs: PcControl B1.4; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; SecCache (UK) v0.4; EIT Sub (Game) v0.6; MyInfo B5.6; MHEG On/Off A3; PruneEPG 1.0;
Sig generated by MyInfo on 9/3/16
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TopTapper
Posted: Mon Jun 26, 2017 10:47 pm Reply with quote
Frequent contributor Joined: 29 Jan 2006 Posts: 208
The utf8 error can probably be ignored as I'm seeing it here. The driver version looks good but for the rest, I'm largely in the dark. Maybe someone in the know can pitch in.

Meanwhile, I'd try setting Device Manager to show hidden-devices and uninstall any and all instances of the Toppy (deleting all associated files if asked). Booting to Safe Mode might be required if there's nothing showing. Then boot with driver-signing-enforcement disabled and try a manual install ( http://haselgrove.id.au/antares/z4t.html Method #2 ) - or, if you're lucky, z4t might 'just work'.
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Stu's TV
Posted: Tue Jun 27, 2017 2:01 am Reply with quote
Regular contributor Joined: 18 Apr 2012 Posts: 34
Ok, even after 'show-hidden items' in device manager (both in normal and safe mode) I still can't see the Toppy, which begs the question why?

However, when I view the Toppy in the 'Devices and Printers' window (accessed as previously described), I can double click it opens up a window - 'Topfield (libusb-wiusb) Properties' (exactly the same as if I was looking at the Toppy via Device Manager!).

On inspection the driver that has been assigned to the Toppy looks like a generic Windows driver (to my uneducated eye): C:\WINDOWS\System32\Drivers\WinUSB.SYS
When I try and update the driver form this window (manual driver install) it tells me that "The best software for your device is already installed".........thank you Microsoft!!

I'm a bit a-feared of using the Uninstall driver button in case there are other devices that use WinUSB driver ....

_________________
TF5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy
TAPs: PcControl B1.4; EPG2MEI v0.96; MyStuff 6.6; Font Manager 1.0d; Extend v1.7; SecCache (UK) v0.4; EIT Sub (Game) v0.6; MyInfo B5.6; MHEG On/Off A3; PruneEPG 1.0;
Sig generated by MyInfo on 9/3/16
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Bizman
Posted: Tue Jun 27, 2017 4:55 pm Reply with quote
Frequent contributor Joined: 06 Apr 2010 Posts: 1702
Stu's TV wrote:
On inspection the driver that has been assigned to the Toppy looks like a generic Windows driver (to my uneducated eye): C:\WINDOWS\System32\Drivers\WinUSB.SYS
When I try and update the driver form this window (manual driver install) it tells me that "The best software for your device is already installed".........thank you Microsoft!!
Windows does this if you connected the Toppy before installing the correct driver. People have done this before and found a solution, have a search of the z4t topic.

_________________
TF5810, F/W: 5.15.09T 4/9/2009 -FmTe+EzHsVb
TAPs: EIT Sub (Game) v0.6; SecCache (UK) v0.4; MHEG On/Off A3; MPDisplayLITE V1.2; MyInfo B5.6; PruneEPG 1.0; EPG2MEI v0.96; QuickJump 1.72; Extend v1.7; (fsSave 1.1);
Sig generated by MyInfo on 3/8/17

Other TAPs : FsCheck, Channel Organiser. PSU Caps 7/2/2011 Tx: Mendip. TV: Samsung (32"), NSLU2, STB: Labgear FV300. PC Acer Aspire One with Win7 Starter
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TopTapper
Posted: Tue Jun 27, 2017 5:35 pm Reply with quote
Frequent contributor Joined: 29 Jan 2006 Posts: 208
Stu's TV wrote:
I'm a bit a-feared of using the Uninstall driver button in case there are other devices that use WinUSB driver ....

In my experience - primarily beggaring around with my own PCs over the last few decades - it's increasingly difficult to beggar up windows by uninstalling devices. Even if you knocked out the USB Root Hub(s) I expect windows would reinstall what it needs.

Caveat: I'm a random punter on the internet.
Caveat caveat: full refund available on request. Wink

I understand your reluctance but I know what I'd do - and I'm sorry if this doesn't really help.
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