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riaclark
Posted: Wed Aug 15, 2012 9:57 pm Reply with quote
Joined: 15 Aug 2012 Posts: 2
I have two topfield 5810s, both with the PSU repairs - both done within the last twelve months - and with up-to-date firmware and mystuff (identical) and both with 256g disks.

Turned on Toppy 1 tonight to watch olympic closing ceremony recorded on Sunday - and message appeared about formatting disk - chose cancel - but the disk had lost everything and went archive - but everything including the taps have gone.

Went to Toppy 2 connected to a different TV in a different room - and bizarely the exact same thing has happened. Both were fine 3 days ago.

Q1. Any idea what is going on - could this be a date/time related bug?

Q2. It is not life and death - but I am really sorry to have lost these recordings - any suggestions as to the possibility of rec file recovery? I have a usb/idea adaptor kit.

Robert
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andyfras
Posted: Wed Aug 15, 2012 10:03 pm Reply with quote
Frequent contributor Joined: 25 Jul 2005 Posts: 3097 Location: Fleet, Hampshire (Hannington)
You need to connect the disk directly to a PC running TopfHDRW. It can probably receiver most, if not all of your recordings.

Check for duplicate channels - it's the most likely cause of disk corruption (when the PSU is OK).

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MyStuff 6.6 : Little Clock : MHEGOnOff : Extend : EPG2MEI : SecCache : EIT_Sub : TSSaver
Channel Organiser : Tap Commander : HDD Info : PCControl : Signal Monitor : MyInfo
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riaclark
Posted: Wed Aug 15, 2012 10:39 pm Reply with quote
Joined: 15 Aug 2012 Posts: 2
Thanks Andy - I will try that - will it also recover the contents of the Program folder and the taps (mystuff) etc. or should I start again?
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juwlz
Posted: Thu Aug 16, 2012 6:42 am Reply with quote
MyStuff Team Joined: 12 Aug 2005 Posts: 10381 Location: Wokingham, Berkshire (Hannington transmitter)
There's no way to tell what it will or won't recover - you'll just have to see.

There is a known firmware bug that can cause disk wipes when recording a channel with poor signal quality (or watching one with time shifting switched on).

Removing unwatched channels is the best way to reduce the risk of this occurring.

Also, on a 5810 running MyStuff, it is essential to reduce your channels to no more than a total of 40 TV and Radio in total - easy to do with Channel Organiser if you delete the pay, porn, shopping and unwanted radio channels. With a full set of channels, you run the risk of memory corruption, which could potentially have been the cause of the problem you've just had.

See Toppy Memory for more details.

Julie

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5800, TS On, F/W: MS6 Recommended F/W 12/9/2009 -Sy+BmC0CfCtFsIMPePsR3UUuUxZ
5810, TS On, F/W: F/W: MS6 Recommended F/W 12/9/2009 +BmCfCtFsR3Z
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